Frequent Questions

What is Parasol Alliance?

Parasol Alliance was founded by a group of senior living providers to effectively provide an outsourced “in-house” approach to their IT needs. The Alliance formation was driven by the need to be strategic, responsive and effective while maintaining long-term control of costs.

What services does Parasol Alliance provide?

We provide outsourced IT managed services solutions that fulfill the role of an “internal” technology department.

Our services include:

  • Virtual Chief Information Officer (CIO)
  • IT strategy
  • Project management
  • IT operations and administration
  • IT vendor management
  • Help desk management
  • Network and system administration
  • Business systems support
  • Technology support for residents

We also provide IT strategic assessments, technology consulting, resident technology support and security services. Please visit our services pages to learn more.

What industries does Parasol Alliance support and who are its clients?

  • Parasol Alliance works exclusively in the aging services field. Our staff have an in-depth operational knowledge of the full post-acute care spectrum including skilled nursing, assisted living, independent and HUD housing, home health, community-based services and Life Plan Communities.
  • The typical Parasol Alliance client is a small to mid-sized single-site community or multi-site communities with little or no internal technology staffing resources.

What are the advantages of partnering with Parasol Alliance compared to other IT consulting or managed services firms?

  • Parasol Alliance offers a unique business model that specifically addresses unmet needs in the areas of outsourced and internal IT solutions for senior living communities.
  • Each partnership begins with the creation of a customized IT assessment and strategic plan for the client.
  • Parasol Alliance then works with the client on an ongoing basis to implement and manage the project roadmap as well as provide ongoing IT operations and support.
  • Parasol Alliance also provides a single point-of-contact for both project and relationship management.
  • The project team familiarizes themselves with the client’s systems and executes the projects defined by the strategic plan by matching the right skillsets and resources from our team.

What are the advantages of partnering with Parasol Alliance compared to maintaining an in-house IT staff?

  • The flexibility and resource management of Parasol Alliance provides its client access to the right mix of resources at the right time from a dedicated, expert team that is familiar with the client’s technology.
  • Each client’s technology projects are mapped at the start of the partnership which ensures the technology initiatives and projects are strategic and methodical in supporting your business goals.
  • We are cost effective. We offer a flat rate fee for our full-service partnerships that includes onsite and remote support as well as all the technology project implementation outlined in the strategic plan.

What does Parasol Alliance mean when it refers to “partnering” with its clients?

  • Parasol Alliance is committed to providing a partnership that ensures the client’s best interest for the long-term.
  • Parasol Alliance’s approach and core business model provides the development of a long-range strategic plan based on the clients’ values and strategic priorities. This includes, but is not limited to:
    • Pro-active budget planning aligned with strategic priorities
    • Quarterly update meetings
    • Flexible and needs-driven resources

Does Parasol Alliance support or sell specific hardware or software solutions?

Parasol Alliance does not recommend or work with any one specific vendor or platform, rather we work closely with each client to ensure they are using the best hardware and software solutions for their business needs as well as optimizing the existing systems that are in place for maximum efficiency.

What electronic medical records does Parasol Alliance work with?

Parasol Alliance does not align itself specifically with any one electronic medical records system. The team at Parasol Alliance is familiar with all major long-term care specific software systems.

Does Parasol Alliance train our staff on the effective use of information technology?

Parasol Alliance strongly believes that the employees we serve need to be empowered and engaged to use technology effectively. Staff training is included in every Parasol Alliance partnership.

How cost-effective is Parasol Alliance?

  • Parasol Alliance is not about technology for technology’s sake, but rather the proper use of technology to achieve business success.
  • Parasol Alliance is the most cost-effective IT solution for our clients. Our business model is designed to provide the right mix of resources at the right time while maintaining strategic oversight and budgeting.

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