Managed Services Provider

Parasol Alliance provides full-service managed IT solutions exclusively for Senior Living communities. We deliver a comprehensive in-house technology solution for your staff across your organization, working as an extension of your community.

To ensure our partners’ success, we first create a strategic IT roadmap which is proactively executed by our client service and project managers to ensure your success.

By providing the full spectrum of IT services from strategy to on-site support, monitoring and service desk, we cover the entirety of your IT operations, freeing up your staff to focus on ensuring your residents live their best lives.

Comprehensive managed services for your community

We provide a full managed service solution for your Senior Living community including:

Our team is solely dedicated to being a managed service provider for Senior Living communities and we are equipped to give you specialized and best-in-class strategic advice. We begin our engagements with a comprehensive technology analysis of your IT environment. Launching from there, we develop a 3-year partnership based on the strategic roadmap as well as day to day operations customized for your organization’s IT and budgetary needs, and deliver results tailored for your community.

Extend your management team with our client services staff who will be your primary point of contact, making sure that your needs are catered to and that our partnership is strong. Your dedicated CSM will engage with you in weekly, quarterly, annual and additional meetings throughout the year.

The client service manager serves as your virtual Chief Information Officer (CIO) and will ensure that your technology strategy execution stays on track by leading quarterly IT steering committee meetings. In addition, your CSM will be a liaison with the project management team and serve as an escalation point of contact with support.

Every managed service provider is only as good as its support, and we have the best. Parasol will provide you with a dedicated on premise technician to support your staff. We also run a 24/7 team of remote service technicians just a click or call away. Our support services include standard service level agreements that are closely monitored by our leadership team, a dashboard of metrics that clients can reference on demand and weekly status calls to review the health of support services.

Parasol’s team of network and systems engineers design, implement, support and maintain your network and systems infrastructure. We make sure that your community and workforce can operate securely and efficiently. Our engineers can handle whatever service or technology you may need, from wall-to-wall WiFi in your community, to managing your firewall, and guaranteeing backup and disaster recovery services are running and tested on an ongoing basis. We also provide management and visibility over your servers, devices, installs, patch management, migrations, upgrades across your environment, and more.

Our project management team will help you execute on the plans that we laid out together in our strategic roadmap in a timely manner. The project management team leads each project with PMI standard framework, including project kickoff meetings, project plans and ongoing status updates and communication. The project management team works closely with the client service manager to ensure that regular updates are communicated to key stakeholders, as well as ensure that projects in the roadmap are executed according to budget and resources, and in the most effective way.

Your community uses a lot of systems every day – we make sure that your team is set up for success and that those systems have management that is as efficient and effective as possible. Our business systems team supports all of your major applications – both on-premise and in the cloud – such as electronic medical records, scheduling, human resources, point of sale, marketing, resident engagement and more. We oversee your organization’s systems needs including managing user accounts, vendor outreach, system set up and maintenance, and support your day-to-day operations.

Go beyond the reactive break-fix service models of a traditional MSP. Parasol Alliance believes in proactively managing IT operations from top to bottom, starting with strategy and management, moving all the way to security and support. We help organizations develop policies and procedures, as well as train IT staff to nurture their talent, and ensure that your technology culture is fully developed.

More Than Just a MSP Solution

When partnering with Parasol Alliance, we begin with a four-step process that helps you create a technology roadmap for the next three years. This is more than just technology, it’s also about making sure that you get an experienced workforce who is solely focused on providing the best possible solution for your needs. Senior Living is the only market we serve, and it shows in the level of care and attention to detail we give our clients. Our approach is a unique MSP solution and consists of the following steps: discover, assess, strategize and implement:

Discover:

We meet with your management team and key employees to understand the needs of your business, your financial considerations and your organization’s goals. We examine how your technology is used, and learn more about your vision for how you want to support your operations and ensure that your residents are living their best lives.

Assess:

Our engineers perform a full-scale technology environmental assessment from infrastructure, data protection and security, IT operations, backup systems, cloud solutions, compliance, remote monitoring and access capabilities and your business forward programs.

They also interview your key stakeholders to get a clear understanding of your pain points and current processes. This assessment informs our recommendations on how you can streamline your technology systems.

Strategize:

Using our discovery and assessment data, we develop a three-year roadmap for all your technology needs. Unlike any other managed services provider in this field, we aim to ensure that this is all-encompassing with Senior Living technology best-practices, and fits your priorities and budgetary needs.

Implement:

Every organization that works with us has their needs overseen by a client services manager who aligns directly with your workforce. Our goal is to ensure that your roadmap is being followed to help you see progress quarter over quarter. Our team of experts in project management, engineering and business systems implement your projects and provide you with a dedicated onsite technician and a robust 24/7 remote service desk team to handle your day-to-day IT needs.

The Parasol Alliance Difference

Parasol Alliance is more than just a managed service provider. We’re a partner for your long-term goals. By focusing solely on Senior Living communities, we have a specialized knack for understanding all the essential elements of your technology needs. We break the managed IT services mold by being proactive instead of reactive, ensuring that our partners are executing on their strategic IT roadmap.

With years of experience in delivering information technology solutions exclusively to our client network of Senior Living communities, we stand by our reputation as an MSP leader in this space. When working with us, our guarantee is that not only will your baseline needs be met, but we will empower your community with innovative technology solutions that can offer enhanced functionality. These tools enable your staff to be able to better focus on what really matters, caring for your residents.

Unlike other technology consultants and managed service providers, we work as a flat-rate, all-inclusive professional service investment that makes your technology an asset for your community. This helps provide you with better visibility and predictability of your budget, while still guaranteeing exceptional IT management oversight.

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