Managed Services

We provide an alternative to the traditional technology consultant or managed service provider who operates on a reactive break-fix service model. We specialize in partnerships and see ourselves as an extension of our client’s team. Most of our clients take advantage of our full-service partnership, although we offer five service packages to meet your unique needs. 

Technology Assessment

Technology Assessment and Strategic Plan

We believe technology must support your overall business and strategic goals, so understanding your organization is important to us.

We partner with each client’s leadership and key employees to assess existing technology capabilities and make recommendations to advance, improve and streamline your technology systems. We bring IT investments and initiatives into alignment to develop your Technology Strategic Plan; a three-year road map that can be used for budgetary and planning purposes.

All of our full-service partnerships begin with the technology assessment and the strategic plan; however this can also serve as a stand-alone service.

Partnership

Managed IT Service Partnerships

Full-service partnerships begin with a customized technology assessment and strategic plan. This is a current analysis and three-year road map that can be used for budgetary and planning purposes.

In addition to the assessment and strategic plan, we provide each client with the talent to implement your strategic plan and support all your technology needs. This team includes:

  • Dedicated CIO
  • Specialized Client Services Manager
  • Team of experts in senior living technology – project managers, engineers and business analysts
  • Dedicated technician to work on-campus to serve your technology needs
  • Remote support team to handle 24/7 day-to-day technology needs

Once your strategic plan is created and your team is in place, we provide one point of contact to serve as your Client Service Manager to work with your team through regularly scheduled planning meetings to establish project timelines and resources and conduct onsite check ins with the technician dedicated to work on your campus.

This Full-Service Partnership Includes:

  • Virtual CIO and Technology Strategic Planning
  • Advanced Engineering
  • Business system support
  • Onsite technology support
  • Risk management
  • Security and compliance oversight
  • Vendor management
  • Technology budgeting
  • Service desk remote support
  • Project management
  • Employee trainings
  • 24/7 System monitoring and support
  • Integrated ticket management
  • IT Policy Development and Implementation

We Drive Client Success

Our strategic focus forms the core of Parasol Partnerships. A partnership with Parasol Alliance will lead to enhanced:

  • Organizational efficiency
  • Operational productivity
  • Profitability
  • Resident Life Enrichment
  • Technology Culture

We make our clients more successful – and we have the data to prove it.

Consulting

Consulting Services

Sometimes senior living communities only need our expertise on an intermittent basis, and we’re okay with that. Whether it’s optimization of a current business system, system installations or a need for a dedicated project manager for a specific technology project; senior living clients find our consulting services more valuable than taking a deep dive into a project without guidance and expertise.

Whether independent of, or in addition to other support, our technology consulting services are identified and executed within the strategic framework of the client’s business objectives. Consulting services include, but are not limited to:

  • System analysis, recommendations and selection based on a vendor neutral approach
  • Business process re-engineering and system optimization
  • Staff training
  • Hardware and software implementations
  • Systems Installation
Cyber Security

Cyber Security Services

Security awareness training and simulated phishing platform helps you manage the ongoing problem of social engineering. Old-school security awareness trainings do not hack it anymore. Our new cyber security package will combine training and testing to uncover any hidden organizational vulnerabilities.  Services Include:

Baseline Testing – Baseline testing to assess the Phish-prone percentage of your users through a simulated phishing attack.

Penetration Testing – External network testing assesses vulnerabilities. The purpose of this simulated attack is to identify any weak spots in the system’s defenses which attackers could take advantage of.

Phish Your Users – Best-in-class, simulated phishing and social engineering attacks. Find out how many of your users click on our phishing security tests.

Train Your Users – The world’s largest library of security awareness training content; including interactive modules, videos, and games. Content is selected by user role. Categories include general cyber security topics, HIPAA, and PCI compliance.

Security Awareness – Security awareness emails and computer screen savers with new content pushed out monthly.

Virtual Risk Officer  – Your virtual risk officer will provide you with tactical recommendations for immediate improvement and strategic recommendations for longer-term improvement.

Check out our Frequently Asked Questions

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