FREQUENTLY ASKED QUESTIONS

Parasol Alliance was founded by a group of senior living providers to provide an outsourced “in-house” team to support their IT needs. The Alliance formation was driven by the need to be strategic, responsive and effective while maintaining long-term control of costs.

We provide outsourced IT managed services solutions that fulfill the role of an “internal” technology department.

Our services include:

  • Virtual Chief Information Officer (CIO)
  • IT strategy
  • Project management
  • IT operations and administration
  • IT vendor management
  • Help desk management
  • Network and system administration
  • Business systems support
  • Technology support for residents
  • Security services
  • Wireless design services

We also provide strategic IT assessments, technology consulting, resident technology support and security services. Learn more here.

Parasol Alliance works exclusively in the senior living services field. Our staff have an in-depth operational knowledge of the full post-acute care spectrum including skilled nursing, assisted living, independent and HUD housing, home health, community-based services and Life Plan Communities. The typical Parasol Alliance client is a small to mid-sized community with little or no internal technology staffing resources.

Parasol Alliance offers a unique business model that specifically addresses unmet needs in the areas of outsourced and internal IT solutions for senior living communities. Each partnership begins with the creation of a customized IT assessment and strategic plan for the client.

The project team familiarizes themselves with the client’s systems and executes the projects defined by the strategic plan by matching the right skill sets and resources from our team.

We provide clients with access to the right mix of resources at the right time from a dedicated, expert team that is familiar with the client’s technology. Each client’s technology projects are mapped at the start of the partnership, which ensures the technology initiatives and projects are strategic and methodical in supporting the organization’s goals.

We are also cost-effective. We offer a flat-rate fee for our full-service partnerships that includes onsite and remote support as well as all the technology project implementation outlined in the strategic plan.

Parasol Alliance is committed to providing a partnership that ensures the client’s best interest for the long-term. Our business model provides the development of a long-range strategic plan based on our clients’ values and strategic priorities. This includes, but is not limited to:

  • Proactive budget planning aligned with strategic priorities
  • Quarterly update meetings
  • Flexible and needs-driven resources

Parasol Alliance is vendor agnostic, which means we do not recommend or work with any one specific vendor or platform. Instead, we work closely with each client to ensure they are using the best hardware and software solutions for their business needs.

Parasol Alliance does not align itself specifically with any one electronic medical records system. Our team is familiar with all major long-term care specific software systems.

We strongly believe that the employees we serve need to be empowered and engaged to use technology effectively. Staff training is included in every Parasol Alliance partnership.

Parasol Alliance is not about technology for technology’s sake, but rather the proper use of technology to achieve business success. Ours is the most cost-effective IT solution for our clients. The Parasol Alliance business model is designed to provide the right mix of resources at the right time while maintaining strategic oversight and budgeting.

  • “This is my first time working with an outsourced IT company so I was skeptical at first. It didn’t take me long to see that Parasol brings more than just IT services. The project management is priceless in getting our projects done. Their strategic planning keeps Parasol & Oakwood aligned with our goals/objectives and sets a great foundation for managing contract expectations and the “ticket” process allows us to monitor usage/priorities etc …. They truly feel like just an extension of our corporate team vs. just another outsourced service.”
    -- Linda Johnson, CFO Oakwood Lutheran Senior Ministries

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Parasol Alliance cares about your business. We are purpose and solution driven to make you successful. We offer a proactive and strategic partnership that is connected and engaged with your community.

info@parasolalliance.com

Parasol Alliance:
773.219.2220

Tech@Home:
414.219.9806

Mailing Address:
557 Forest View Rd.
Lindenhurst, Il 60046

@2024 Parasol Alliance

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