Business Challenge
Vinson Hall was facing several technology related challenges that were presenting issues for their organization. Vinson Hall’s technology systems were outdated, and their internal team did not have the experience or knowledge to fully implement the necessary IT operational solutions. To add to the issues that the organization was facing, their technicians were primarily focused on offering technical support to residents, allowing little bandwidth for supporting their staff’s technology needs. With limited resources and conflicting priorities, Vinson Hall CFO Rick Bova decided to call on Parasol Alliance to help their organization with their technology strategy. Rick had the benefit of working with Parasol Alliance at a previous Senior Living community, so he was confident in reaching out to Parasol Alliance as a solution for his technology challenges.
Solution
In order to help Vinson Hall deliver the quality of technology support that their residents expected, as well as implement and support technology solutions for their staff, Parasol Alliance stepped in to provide two separate IT service lines – one dedicated exclusively for residents, and another exclusively for staff.
To provide resident services, Vinson Hall implemented Parasol Alliance’s Tech@Home program which has helped Vinson Hall maintain their high level of technology support, both in-person and through a help line, for their residents. By having support separated from staff operations, Vinson Hall quickly found that they were able to be more responsive to their residents and provide them with technicians who really understood their needs. These solutions provided by Parasol Alliance include technology device set up, drop-in sessions, one-on-one support and troubleshooting, group classes, and more.
On the staff operations side, Parasol Alliance helped Vinson Hall implement Caremerge, a resident engagement platform that mutually benefits staff, residents, and their family members. Vinson Hall’s residents and staff alike had been asking for a resident portal to be able to share and communicate information quickly both inside and outside the community and have easy access to the events calendar and other community happenings. This resident engagement platform helped reduce the vast amounts of paper that they had to manage and organize their lifestyles in their community, by providing a digital platform that can be accessed, updated and managed through an app at their fingertips.
